Shipping Policy

 

At ASOLOGE, we strive to offer you the best shopping experience possible. Our shipping policy outlines the terms and conditions for the delivery of your orders. Please read this policy carefully before making a purchase.

All orders are handled by our courier partner, so we offer various shipping options to cater to your needs, including standard and express delivery.

Accurate shipping and delivery information is required in order to get accurate charges. As charges varies depending on package weight, preferred delivery destination and shipping method chosen..

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

Order Processing

Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. Kindly contact us if you do not receive a confirmation email after placing an order.

You will receive another notification when your order has shipped.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping within Lagos, Nigeria is available at an affordable, reduced fee.

International Shipping

All international orders are handled by our courier partner, so we offer various shipping options to cater to your needs, including standard and express delivery.

International shipping rates vary depending on the destination and will be calculated at checkout.

For international shipping, please carefully check and confirm your address and contact information.

In the event of a failed delivery, order will be reshipped and customer will be charged another shipping fee.

Customers are responsible for any customs and import taxes that may apply. ASOLOGE is not responsible for delays due to customs.

Custom authorities require that we state the value of your order directly on your package.

We are not responsible for loss or stolen packages once our delivery partner updates your package as delivered.

 

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website.

 

Shipping Restrictions

- We do not ship to P.O. Boxes or APO/FPO addresses.

- Some items may be restricted from shipping to certain destinations due to local laws and regulations.

Damages and Issues

- If your order arrives damaged or you receive the wrong item, please contact us immediately at asologeae@gmail.com with your order number and details of the issue. We will work to resolve the matter as quickly as possible.

Lost or Stolen Packages

- We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly to file a claim.

Changes to this Shipping Policy

- We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us - For any questions or concerns about our shipping policy, please contact us at asologeae@gmail.com OR bibire@asologefashion.com

 

Thank you for shopping with ASOLOGE FASHION.